Return Policy

Our Return Policy

At Petal Beauty, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Opened or used cosmetics and skincare products
• Items marked as final sale
• Gift cards

How to Start a Return

To initiate a return, please contact us using form below with your order number and reason for return. We'll respond within 2 business days with instructions.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges

We replace items that are defective or damaged. If you need an exchange for the same item, contact us using the contact form below.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. Original shipping charges are non-refundable.

Questions?

If you have any questions about our return policy, don't hesitate to reach out — we're happy to help!